Which enquiries need attention first?
Forms, email and messages arrive in different places.
High-priority enquiries reach the right person sooner.
Automation built into the work your team repeats every day
We connect AI to your CRM, inbox, spreadsheets and documents, so routine work runs on its own and your team can focus on clients and decisions.
What we automate
Why start every proposal from scratch?
Prices, terms and past examples have to be pulled together before a draft is ready.
A first draft is prepared from your own data, ready for your team to review.
Why answer the same questions again and again?
Clients and staff often need information that already exists.
An assistant answers from approved information and passes the rest to a person.
Why enter the same data more than once?
Details from emails and PDFs are retyped into the CRM, spreadsheets and invoices, one field at a time.
Data is captured once, shared with your connected systems, and mismatches are flagged for review.
Why rebuild the same report every week?
Numbers sit in several tools and get copied into one sheet before anyone can read them.
The report builds itself from the same sources, with the figures cross-checked.
Why start content planning from a blank page?
Researching competitors, trends and topics takes time before writing even starts.
Competitor updates and industry trends are collected from selected public sources based on agreed parameters such as relevance, reach and engagement, then analysed and turned into topic ideas and first drafts for your team to review.
Why search across files and chats for the same answers?
Rules, prices and past decisions are spread across documents, chats and people's heads.
We bring your documents, goals, rules and past decisions into one company knowledge base, so your team spends less time searching, gets answers with sources, and the same context can support analysis and better decisions.
Explore Custom AI Systems
Real workflows
Automation in practice
01Enquiries sorted and assigned on arrival.
Today
enquiries arrive through the website, email and messengers; the ones worth acting on first wait in the same queue as everything else until someone works through the list.
What we automate
each enquiry is read on arrival, rated against your own criteria and sent to the right person with the context attached.
Systems
website forms, shared inbox, messengers and your CRM.
In charge
the system prepares and prioritises; a person decides what happens next, replies in their own words and can change any priority.
Limits
a new enquiry source is added to the rules before it is handled the same way; anything the system is unsure about is passed to a person for review.
Scenario
freight quote for 12 routes → rated High priority → assigned to a sales manager → reply drafted for review.
What it gives
High-priority enquiries reach the right person sooner.
02Routine customer questions answered 24/7.
Today
clients ask the same questions by email, chat and phone: prices, delivery times, order status. The answer depends on the team's availability and workload.
What we automate
an assistant on your website and in messengers answers from your own price lists, policies and order data, and redirects more complex requests to a person with a full conversation handoff.
Systems
website chat, messengers, help desk, CRM and your order system.
In charge
you decide which topics the assistant can answer, and anything unclear goes to a person.
Limits
it answers only from information you have approved; when the answer isn't there, it says so and hands over.
Scenario
"Where is my order 4821?" at 22:40 → order found → status and delivery date sent → a follow-up question about a refund passed to support with the chat history.
What it gives
clients get answers to routine questions at any hour, and your team handles the ones that need a person.
03Weekly reports that build themselves.
Today
numbers sit in several tools and get copied into one sheet every week before anyone can read them.
What we automate
the report pulls figures from the same sources on schedule, cross-checks the totals and highlights what changed since last week.
Systems
your CRM, accounting software and spreadsheets.
In charge
the calculations follow rules you agree on; AI writes only the short summary, and a person reviews it before it goes out.
Limits
a report is only as good as the data behind it, so gaps and mismatches are flagged rather than filled in.
Scenario
Monday morning: data collected → totals checked against last week → summary drafted: "Enquiries up, conversion down in one region" → sent to managers after review.
What it gives
the report is ready at the start of the week, and the team spends its time on decisions.
AI or ordinary automation?
Ordinary automation follows fixed rules. AI helps when a step needs reading, sorting or writing. We combine them when the task calls for both.
FAQ